Terms and Conditions

Last Updated: May 25, 2026

Welcome to KEB Beauty (“KEB Beauty,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of the KEB Beauty mobile application, website, and related services (collectively, the “Platform”).

By creating an account, accessing, or using KEB Beauty, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

1. Eligibility

To use KEB Beauty, you must:

Be at least 18 years old or have permission from a parent or guardian
Provide accurate and complete registration information
Use the Platform only for lawful purposes

We reserve the right to suspend or terminate accounts that violate these Terms.

2. Account Registration

When creating an account, you agree to:

Provide truthful and current information
Keep your login credentials secure
Accept responsibility for all activity under your account

You must notify us immediately if you suspect unauthorized access to your account.

3. Products and Services

KEB Beauty offers beauty, cosmetic, skincare, haircare, and related products through the Platform.

We strive to ensure all product descriptions, images, pricing, and availability are accurate. However:

Product colors may vary depending on device displays
We do not guarantee that all product descriptions are error-free
Product availability may change without notice

We reserve the right to discontinue products or limit quantities at any time.

4. Orders and Payments

By placing an order, you agree that:

All payment information provided is accurate
You are authorized to use the payment method submitted
Orders are subject to acceptance and availability

KEB Beauty reserves the right to:

Refuse or cancel suspicious orders
Correct pricing errors
Limit quantities purchased per customer or household

Payments may be processed through third-party payment providers.

5. Shipping and Delivery

We aim to process and deliver orders within the estimated delivery timelines provided during checkout. However:

Delivery times are estimates only
Delays may occur due to courier, customs, weather, or other factors beyond our control
Shipping fees are non-refundable unless required by law

Customers are responsible for providing accurate delivery information.

6. Returns and Refunds

Customers may request returns or refunds subject to our Return Policy.

Products may not qualify for return if they are:

Opened or used
Damaged by misuse
Final sale or clearance items
Hygiene-sensitive items such as cosmetics or skincare products

Approved refunds will be processed to the original payment method within a reasonable timeframe.

7. Promotions and Discounts

Promotional offers, coupon codes, and discounts:

May have expiration dates
Cannot be exchanged for cash
May not be combined unless explicitly stated

We reserve the right to cancel promotions at any time.

8. User Conduct

You agree not to:

Use the Platform for illegal or fraudulent purposes
Upload harmful software or malicious code
Attempt unauthorized access to our systems
Post false, misleading, defamatory, or offensive content
Abuse customer support services

Violation of these rules may result in account suspension or legal action.

9. Reviews and User Content

Users may submit reviews, comments, photos, or other content.

By submitting content, you grant KEB Beauty a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute such content for business and marketing purposes.

We reserve the right to remove inappropriate or misleading content.

10. Intellectual Property

All content on KEB Beauty, including:

Logos
Branding
Product images
Text
Graphics
Software
Designs

is owned by or licensed to KEB Beauty and protected under intellectual property laws.

You may not copy, reproduce, distribute, or exploit any content without written permission.

11. Privacy

Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

By using KEB Beauty, you consent to our data practices described in the Privacy Policy.

12. Third-Party Services

The Platform may contain links to third-party websites or services.

KEB Beauty is not responsible for:

Third-party content
Payment providers
Delivery services
External websites

Your use of third-party services is at your own risk.

13. Disclaimer

KEB Beauty provides the Platform and products on an “as is” and “as available” basis.

We do not guarantee that:

The Platform will always be uninterrupted or error-free
Products will meet every expectation
The Platform will be free from viruses or harmful components

To the fullest extent permitted by law, all warranties are disclaimed.

14. Limitation of Liability

To the maximum extent permitted by law, KEB Beauty shall not be liable for:

Indirect or consequential damages
Loss of profits or revenue
Data loss
Delayed deliveries
Service interruptions

Our total liability shall not exceed the amount paid by you for the affected order or service.

15. Indemnification

You agree to indemnify and hold harmless KEB Beauty, its employees, directors, affiliates, and partners from any claims, damages, liabilities, or expenses arising from:

Your misuse of the Platform
Your violation of these Terms
Your infringement of third-party rights

16. Suspension and Termination

We may suspend or terminate your access to the Platform without notice if:

You violate these Terms
Fraudulent activity is suspected
Required by law or regulatory authorities

Termination does not affect rights or obligations accrued before termination.

17. Changes to These Terms

We may update these Terms at any time.

Updated versions will be posted on the Platform with a revised “Last Updated” date. Continued use of the Platform after updates means you accept the revised Terms.

18. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of Zambia, without regard to conflict of law principles.

Any disputes arising from these Terms shall be resolved by the courts of Zambia.

19. Contact Information

For questions regarding these Terms and Conditions, please contact:

KEB Beauty
Email: support@kebbeauty.co.zm
Phone: +260 0772859931
Address: Ndola, Zambia

20. Acceptance of Terms

By accessing or using KEB Beauty, you confirm that you have read, understood, and agreed to these Terms and Conditions.