Refund & Returns Policy

Last Updated: 2026

At KEB Beauty Store, we are committed to providing our customers with quality human hair extensions, wigs, and beauty products. We carefully inspect orders before dispatch to ensure that customers receive the products they ordered in good condition.

Because wigs and hair extensions are personal-use and hygiene-sensitive products, certain conditions apply to returns and refunds.

1. Eligibility for Returns

We accept returns only where:

• The wrong product was sent by KEB Beauty Store.

• The product arrives damaged or defective.

• The product received is materially different from the product ordered.

• The order is incomplete or an item is missing.

To qualify for a return, the product must be unused, unworn, unaltered and in its original condition and packaging.

2. Hair and Wig Hygiene Requirements

For hygiene and health reasons, we cannot accept returns of wigs or hair extensions that have been:

• Worn or tried on directly on the head.

• Cut, coloured, bleached, dyed or chemically treated.

• Washed, conditioned or otherwise altered.

• Brushed, combed or styled in a way that changes the original condition.

• Removed from protective packaging where the product can no longer be resold.

• Damaged after delivery due to improper handling or care.

Customers are encouraged to inspect their order without wearing or altering the product.

3. Reporting Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery.

Please provide:

• Your order number.

• A description of the problem.

• Clear photographs of the product and packaging.

• Any other information reasonably required to assess the issue.

We will review the claim and advise you on the next steps.

4. Refunds

Where a refund is approved, the refund will normally be made using the original payment method, where possible.

Depending on the payment provider or financial institution, it may take several business days for the refund to reflect in your account.

Original shipping charges may not be refundable unless the return is due to an error on our part or the product arrived damaged or defective.

5. Exchanges

Where appropriate, KEB Beauty Store may offer an exchange instead of a refund.

An exchange is subject to product availability and the returned product meeting our return requirements.

6. Non-Returnable Items

The following items are generally non-returnable unless they arrive defective or we have sent the wrong item:

• Wigs that have been worn or altered.

• Hair extensions that have been opened, worn or altered.

• Custom-made or customized wigs.

• Products that have been washed, coloured, cut, bleached or chemically treated.

• Clearance or sale items where the sale terms clearly state that they are non-returnable.

7. Return Shipping

If the return is the result of an error by KEB Beauty Store, such as sending the wrong item, we may cover reasonable return shipping costs.

Where a return is approved for another reason, the customer may be responsible for the cost of returning the product.

8. Refund Approval

All returns are subject to inspection. A return request does not automatically guarantee a refund.

Once the returned product has been inspected, KEB Beauty Store will inform the customer whether the refund, exchange or replacement has been approved.

For questions regarding this policy, please contact KEB Beauty Store through the contact details provided on our website.