Shipping & Delivery Policy

Last Updated: 2026

At KEB Beauty Store, we aim to process and deliver your order as quickly and safely as possible. This policy explains how orders are processed, shipped and delivered.

1. Order Processing

Orders are normally processed after payment has been successfully confirmed.

Orders may require [1–3 business days] to be processed before dispatch.

Customized or special orders may require additional processing time. Customers will be informed where a longer preparation period applies.

2. Delivery Times

Estimated delivery times depend on the customer's location, shipping method and courier availability.

Typical delivery estimates are:

Local deliveries: 2hrs
Within Zambia: 24hrs
International deliveries: 5 days

Delivery estimates are provided as a guide and are not guaranteed unless a guaranteed delivery service has been specifically selected and confirmed.

3. Shipping Charges

Shipping charges are calculated based on factors such as:

Delivery destination.
Package size or weight.
Shipping method.
Courier or delivery service selected.

The applicable shipping fee will be displayed during checkout where available.

4. International Orders

For international deliveries, the customer may be responsible for customs duties, import taxes, clearance charges or other fees imposed by the destination country.

KEB Beauty Store does not control these charges and they are generally the responsibility of the customer.

International delivery times may also be affected by customs clearance.

5. Tracking

Where a tracking service is available, tracking information will be provided to the customer after the order has been dispatched.

Customers are responsible for monitoring their tracking information and ensuring that someone is available to receive the package where required.

6. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

KEB Beauty Store is not responsible for delays, additional delivery charges or failed deliveries caused by:

Incorrect or incomplete addresses.
Incorrect telephone numbers.
Failure to respond to the courier.
Failure to collect a package.
Unavailability of the recipient.

If an order is returned to KEB Beauty Store because of incorrect delivery information or failure to receive the package, additional shipping charges may apply before the order can be sent again.

7. Delays

While we work with our delivery partners to ensure timely delivery, delays may occur due to circumstances outside our control, including:

Weather conditions.
Customs procedures.
Public holidays.
Courier delays.
Transport disruptions.
Incorrect delivery information.
Other unforeseen circumstances.

KEB Beauty Store will not be responsible for delays caused by circumstances beyond our reasonable control.

8. Lost or Damaged Packages

If your package appears damaged upon delivery, please document the condition of the package and contact KEB Beauty Store as soon as possible.

If your order is confirmed as lost in transit, we will work with the relevant courier or shipping provider to investigate the matter and determine the appropriate resolution.

9. Delivery Confirmation

Once the courier confirms that an order has been delivered to the address provided by the customer, KEB Beauty Store may consider the order successfully delivered.

Customers should contact us promptly if they believe an order has been incorrectly marked as delivered.

10. Contact Us

If you have questions about shipping or delivery, please contact KEB Beauty Store through the contact details provided on our website.